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Privacy Policy

Effective Date:  02/17/2025

Viking Appliance Repair (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide while using our website, www.wefixviking.com (“Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect the following types of information when you visit or interact with our Website:

A. Personal Information

When you voluntarily provide it, such as when filling out a contact form, scheduling service, or requesting a quote. This may include:

  • Name

  • Email address

  • Phone number

  • Service address

  • Details about your appliance or service request

B. Non-Personal Information

Automatically collected through cookies and analytics tools, including:

  • IP address

  • Browser type

  • Operating system

  • Pages visited and time spent on the Website

  • Referring website

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and service requests

  • Schedule and confirm repair appointments

  • Send technician arrival notifications and repair updates

  • Process payments and billing

  • Improve Website functionality and customer experience

  • Analyze usage trends and optimize our services

  • Maintain Website security and prevent fraud

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We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share your information with:

  • Trusted third-party service providers (such as hosting providers, payment processors, and analytics services)

  • Technicians or contractors performing requested services

  • Legal authorities if required by law or to protect our rights

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All third parties are required to maintain the confidentiality of your information and comply with applicable data protection laws.

4. SMS/Text Messaging Consent

By providing your phone number and submitting a service request through our Website or scheduling form, you consent to receive SMS/text messages from Viking Appliance Repair related to your service appointments, technician arrival notifications, repair status updates, billing notices, and customer care communications.

Message frequency may vary. Message and data rates may apply.

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You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact us through our website at www.wefixviking.com.

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SMS consent is not shared with third parties or affiliates for marketing purposes.

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For full SMS Terms & Conditions, please visit: https://www.wefixviking.com/terms-of-use/

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies may be used to:

  • Remember your preferences

  • Track Website usage for analytics

  • Improve functionality and performance

 

You may disable cookies through your browser settings; however, some features of the Website may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of those external sites. We encourage you to review their privacy policies before submitting personal information.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Withdraw consent where applicable

  • Object to certain processing activities

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To exercise your rights, please contact us through our website at www.wefixviking.com.

9. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the Website after updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

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Viking Appliance Repair
Website: https://www.wefixviking.com
Email: info@wefixviking.com
 

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